Returns & refunds

EU 14-day right of withdrawal. If you are a consumer based in the European Union you have the right to withdraw from your purchase within 14 calendar days from the date you receive your order, without giving a reason.

How to return

Write to atelier@obsidianatlas.eu within the 14-day window. We'll send return instructions. Items must be unused and in original condition.

Refunds

Refunds are issued to the original payment method within 14 days of us receiving the return. Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.

Non-returnable

Custom, personalised or made-to-order pieces (including gift-embroidered items) are non-returnable.